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13a. is multi vendor / multi seller e commerce site. does not accept returns and refund in behalf of its vendors and/or sellers. 

13a. However will help / aid you in reporting issues with regards to return, refund and/or cancellation.

13b. If you receive a product for replacement , please e-mail your order number and complaint describing the product condition within 2 working days of delivery at This email address is being protected from spambots. You need JavaScript enabled to view it. or call Netpod customer service to obtain an authorization for returns. Unauthorized returns may be refused or disregarded by Netpod.

13c. If Netpod  authorizes a return of the product, Netpod will e-mail you a RMC (Return Merchandise Code) number and instructions for sending the returned product to the respective authorized merchant that have the right to receive the defective product on behalf of Netpod. Defective or Return product must be returned securely packaged and wrapped using its original packaging. Netpod will not be responsible for the delivery cost of your returned product.

13c. After receiving the product, the authorized merchant will examine and test the product for replacement or return in accordance to your complaint. If the defect you described is found valid, the authorize merchant will deliver you a replacement. However, if Netpod is not able to provide a replacement for the returned product for any reason, Netpod will refund you by instructing your credit card's bank or issue a cheque to you as applicable. Cheque will be issued to you within 10 working days from the date of approval.

13e. Maximum of 16 working hour’s Philippine time (8:00 to 5:00) notice of cancellation is required. Notification for instance, in person, via email, mobile phone, or any other means will be accepted subject to confirmation in writing. However refund will not be accepted only item replacement with the same amount or lower. In case of replacement being higher you agree to pay the additional charge or any charge, necessary payment, interest, delivery charge where ever applicable.

Cancellation of Items and/ or orders will vary from products purchased and/or services requested. 

1. Items or products which are made to order or order basis may not be cancelled due to the nature of procurement or purchase.

2. You may cancell your order for items that has an order status of created or waiting for payment


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